Account Support Representative

The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders. This includes assisting customers, sales reps and management with inquiries and maintaining effective communication to provide on-going support.

• Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
• Assist customers, sales reps and management with inquiries or issues concerning orders.
• Analyze, review and process customer’s request for return authorization and credits.
• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
• Provide technical and/or product information as required to respond to customer inquiries.
• Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
• Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.
• Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives.
• Provide documents and change process recommendations as needed to resolve and prevent chargebacks.

• High School diploma or its equivalent; Associate’s degree in related field preferred

• 3-4 years of related professional experience

• Customer Service Certification preferred

• Must display a mastery of intermediate C/S skills

• AS400 and EDI experience required

• MicroStrategy experience preferred

• Excellent telephone communication skills

• Excellent listening skills

• Strong written and verbal communication skills

• Strong computer skills (internet, mainframe, Excel & Word)

• Must be flexible and willing to accept change

• Strong organizational skills with the ability to multitask

• Ability to handle difficult situations

• Ability to work in a fast paced environment

• Must be able to work with pivot tables

• Travel may be required, based on business needs.

• Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. 

• Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.

• Must have authorization to work in the United States.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.

• Ability to maintain regular and timely attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Ability to remain in a stationary position for up to 8 hours per day

• Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day

• Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods

• Ability to reach at or below shoulder level

• Ability to carry equipment, move boxes/samples, etc.

What You Get

Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference with America's most iconic brands.

• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount across all Catalyst Brands.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. 
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. 

About Catalyst Brands

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success.  Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style.  We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands.  At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.

For more opportunities to join our team please visit our careers page. 

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